Registered Company Address
Ridgeworth House, 5/9 Liverpool Gardens, Worthing, BN11 1RY
Registered in England and Wales with company number 08119445
Disclaimer Notice
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Cancellation, Refunding, Rescheduling and Payments
If you find that you can no longer make your appointment date, or in the unlikely event that you’re not entirely satisfied before your assessment takes place (even on the day when you arrive at your clinic), please call one of our advisors on 0800 804 8931. You can either cancel your appointment and have a refund, or we will happily rearrange your appointment date or time subject to current availability.
Subscribe & Save Plans
Subscribe and Save customers pay monthly for their next appointment and receive a discount for booking in advance.
Customers on Subscribe and Save plans receive a booking discount on their next health assessment and a discount on a future health assessment (when booked 12+ months in advance). Assessments must be booked for the plan holder only.
Customers with an active Subscribe and Save plan also receive a discount on any additional tests. This discount is not transferable and cannot be used in conjunction with any other offer.
Subscribe and Save customers agree and commit to:
a) paying for their first assessment upfront (at the discounted rate); and
b) 12 monthly payments* towards their next assessment.
*The 12 monthly payments includes a non-refundable deposit (paid monthly over the first three months).
You have the right to cancel your plan at any time. Cancellation of the plan will automatically cancel your future appointment. If you have not completed all three of your initial deposit payments, the deposit balance is payable immediately on cancellation. Payments made in excess of the deposit will be refunded.
Monthly payments are facilitated through direct debit and subject to the provider's terms of service. Our standard appointment terms apply to Subscribe & Save appointments. This plan is only available in the UK (excludes Republic of Ireland).
Age appropriate
Our health assessments are suitable for adults aged between 18 and 79. For customers aged 80 to 88 our medical panel have developed a special package of tests which are more appropriate for this age group. We are not able to offer health assessments to individuals either under the age of 18 or over the age of 88.
For more information, please refer to our full list of exclusions and advice.
Late Cancellation, Lateness and No Show
If you forget your appointment, fail to arrive without letting us know in advance (no-show), or are late you are not entitled to a refund but will be entitled to a rescheduled appointment at a later date. Late appointments will be accommodated at the discretion of our staff operating the clinic.
We accept the following payment methods:
- Visa Electron payments by Globalpay
- Mastercard payments supported by Globalpay
- Maestro payments supported by Globalpay
- JCB payments supported by Globalpay
- Direct Debit supported by Stripe
Results Reports
Your results will be available 24/7 through ‘My Wellness’, our online dashboard and app. Processing times vary by test, with some results accessible in as little as three days. The online dashboard also provides access to a downloadable PDF.
If you purchased a hardcopy results report, you will receive this in the post within 21 days (28 days in Ireland) of your appointment.
GP Advisory Services
Bluecrest offer a ranges of services that allow you you to speak with a GP after your Results Report has been produced. This services is not available in Northern Ireland.
Parking
Most of the venues we use offer car parking, however please follow all onsite parking guidelines as you may be required to pay to park your car or to register your number plate at reception in order to qualify for free parking. In all cases, we recommend you check with the receptionist at your clinic venue to ensure you are aware of their specific car parking policy.
Availability
Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. By placing an order though our site, or over the telephone, you warrant that you are over 18 years of age. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
For more information, please refer to our privacy policy.
Customer Feedback Surveys
The purpose of our customer feedback surveys is to help improve our service at Bluecrest. All surveys are optional, and each survey can only be completed once per customer. Each completed survey will be entered into a monthly draw to win a £25 Amazon voucher (€25 for customers residing in the Republic of Ireland). One winner will be randomly selected and contacted via email on the last Friday of each month. Entries must be made within the month to be included in the prize draw. Cash or credit alternatives will not be offered. The prize is not transferable. This competition is open to all residents of the UK and Republic of Ireland aged 18 or over. This competition excludes employees of Bluecrest Wellness or any of their families, agents or anyone else connected with this promotion.
Use of data
In providing you with our products and services, we may disclose personal information to third parties, including disclosure to other persons or organisations engaged by us or acting on our behalf in relation to the provision of our services or the operation of our business. When engaging a third party, we require they handle your personal information in accordance with all relevant privacy laws, and solely for the purposes of their engagement. If you would like to opt out you may do so when registering at your health clinic.
The user grants right to Bluecrest Health Screening Ltd to use all survey responses, testimonials, submitted use information and other materials (collectively “User content”) communicated, submitted or transmitted by the user through this site or partner sites.
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo and brand name are registered trademarks of this Company in the United Kingdom and other countries. Registered in England Number 08119445.
Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
General
The laws of England and Wales govern these terms and conditions. By accessing this website and using our services you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
Informed Consent
At Bluecrest, we believe that regular health assessments can help you to keep check of your health and understand various potential risks early enough to take preventive action if necessary.
We believe it is important to explain the context of your results and that is why we wait until all readings are compiled and analysed before sending you a comprehensive results report. No assessment can ever be completely 100% perfect. That’s why, when having an assessment, it is important to remember that a high level in any given test does not always mean that you have a particular health problem – but that further investigation may be required. This is normally via your GP who will have access to all your health history. There may be potential for some anxiety if your results are raised, and that is why our reports aim to make it clear what any test relates to. Conversely, a low reading in any given test does not mean that you will never have a particular disease. That’s why we also aim to support customers with information about proactive steps they can take to keep in good health. If you haven’t already signed up for our email health updates, please give your email address to a member of the team at your appointment.
We look forward to seeing you for your “health MOT” and trust that you will find everything to be to your satisfaction and the results report to be helpful. If there is anything we can assist you with today, or if you require any further information about a particular test, please ask a member of the team – we are always pleased to help.
Our services
Our health assessments include questions, measurements, physical testing, and biological sample collection. Biological sample testing and cardiology services are provided by third party suppliers.
We do not provide individual advice or personal recommendations about what type of health assessment is suitable for you. We apply age and gender restrictions to certain tests if they’re in your health assessment package.
Our health assessments are not intended to be a substitute for professional medical advice, diagnosis, or treatment. If you have concerns about your health, or any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention.
You should not use our services if you have symptoms of illness. If after making a booking, or on the day of a health assessment, you have symptoms of illness, please advise us immediately so that we can cancel or reschedule your appointment.
You should not use our services if you are pregnant. If after making a booking you find out that you are pregnant, please advise us so that we can cancel or reschedule your appointment to three months after childbirth.
Our services are not a replacement for medical treatment, nor are they diagnostic. Information contained within your results report does not constitute medical advice.
When you have two or more Bluecrest health assessments, at our discretion we may provide graphical trending of your results. Trending is available for a selection of tests and is intended for informational purposes only. Trending is not intended to be a substitute for professional medical advice and should not be used for diagnosis, monitoring or treatment. It is important to note that test ranges are correct at the time of reporting, but are subject to change in line with advances in medical research, policy and practice. Bluecrest work with multiple partner laboratories and ranges may vary between them; this is because different laboratories may use different equipment and testing methods. Due this reason, please take care when viewing graphical and if you need further guidance please seek professional medical advice.
Bluecrest carefully selects independent laboratories to analyse samples and conduct tests. Our partner laboratories are UKAS-accredited, ISO-certified, and regulated by the Care Quality Commission (CQC) and undertake work for the NHS, ensuring the highest standards of reliability and accuracy in our results.
It's important to note that some variation between test results is expected when comparing Bluecrest’s laboratory findings with those from other suppliers . Small variations in laboratory test results between different labs can occasionally occur. This can stem from several sources including biological fluctuations, sample collection methods, handling and storage conditions, analytical errors, and physiological changes. Factors such as the time of day, diet, medication, exercise, and psychological stress can sometimes influence test outcomes. Additionally, technical aspects like the test equipment used (impacting instrument calibration, reagent quality, and the inherent sensitivity of the test method) can also play a critical role in the consistency of results. This makes direct comparison of results between different suppliers difficult and sometime unreliable.
Bluecrest Zero Policy Statement
Bluecrest are committed to providing a professional and friendly service to customers and team members. As part of our commitment to providing such a service, Bluecrest operates a zero-tolerance policy to protect the safety and wellbeing of customers and team members. Our team members have the right to complete health assessments, answer queries (whether this is in person or on the phone), and support customers without fear of unreasonable behaviour. Customers whose actions are deemed as unreasonable will have their service terminated, and in severe cases, Bluecrest reserves the right to prohibit future access to the service as well as taking forms of legal action where necessary.
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
