FAQs

No, our health checks are all non-invasive, and most just require a couple of small blood samples and a few key body measurements. If your package includes a body composition scan, you will be asked to take off your shoes and socks, but full preparation instructions will be provided when you book your appointment.

The NHS doesn’t normally offer tests like ours unless you display symptoms. The NHS does have a screening programme in place to screen for certain illnesses in people of certain ages. However, the NHS does not normally offer such a range of comprehensive tests complete with a detailed personalised results report.

If there are any critical results discovered by our laboratory who analyse your samples we will contact you immediately, so you won’t need to wait for your full results report to arrive to take appropriate action.

We have upgraded our range of tests so you can continue to eat and drink normally before your assessment takes place, but full preparation instructions will be provided in writing when you book your appointment.

Bluecrest have performed over 560,000 health checks since 2012 with 4/5 customers saying they would recommend us with a Net Promoter Score (NPS) of 54. You can read customer feedback on our Trustpilot page. All health assessments are performed by a Health Assessment Specialist with your samples analysed by a UKAS (UK Accreditation Service) laboratory in the UK. The UKAS provides accreditation to the internationally recognised ISO 15189 Medical Laboratories: Requirements for Quality and Competence standard. Results are subjected to strict internal and external quality control.

Regular health checks can help you proactively monitor and improve your health. We recommend you have a full health check at least once a year to keep on top of your health and to check for any important changes in any of your previous results.

Your results will be available 24/7 through ‘My Wellness’, our online dashboard and app. You will receive an email notification as soon as some of your results become available. Processing times vary by test, with some results accessible on the dashboard in as little as three days. The online dashboard also provides easy access to a downloadable PDF, making it simple to share your results with your GP.

Login to My Wellness and navigate to the homepage and select the order of the results you wish to view (the most recent will show alongside your name). View results and then click ‘download report’ in the top right-hand side of the page.

Please note: The downloadable PDF version of your results report will be generated once ALL of your results are available and will be accessible 48 hours after you receive an email notifying you that your results are ready.

As a responsible health assessment company, Bluecrest will apply certain exclusions, restrictions and advice based on the recommendations of our Chief Medical Officer. This includes cases where our service or specific tests may not provide the best customer care, be appropriate, or could create unnecessary worry for our users.

Test availability and the removal of tests is managed by our Chief Medical Officer and is subject to change as medical opinion and knowledge evolves over time.

A list of some exclusions and advice can be found here: https://www.bluecrestwellness.com/exclusions

If you are unsure if a test is suitable for you or need any further assistance, feel free to contact our support team on 0808 168 7867, who will be happy to help you.

Your blood samples and other readings will be analysed by one of the leading laboratories in the UK which we have established partnerships with. Once they have analysed your samples and readings, your test results are sent securely to our in-house Results team who compile your personalised Results Report.

Our friendly Health Assessment Specialists are fully trained in Phlebotomy (blood-taking), and will take some key measurements and a couple of small blood samples during your appointment. Our team have varying backgrounds in the health and wellbeing sector. Some are trained Nurses, whilst others hold Bachelor’s and Master’s degrees in subjects including Sports Science, Fitness, Nutrition, Dietetics, Physiology and Physiotherapy.

Depending on the tests or package you’ve chosen, your appointment will take anywhere from 10 to 30 minutes.

All our packages come with access to a free 24/7 GP helpline, which you can use for general health advice for a full year after your appointment. Whilst doctors won’t have your report to hand, this service is intended to provide 24-hour support for all manner of general health issues from tummy upsets to travel advice. Please note this service does not qualify you for a Private GP Consultation - this is a separate service included in our premium packages. The Private GP Consultation takes place via phone or webcam once you’ve received your full Results Report.

Please contact us as soon as possible on 0800 652 2183 so that we may allocate your appointment to another customer. We will be able to rearrange your appointment for another date and time at no extra cost.

For health and safety reasons, please don't bring children with you to your health check. If you'd like to bring a friend or family member to accompany you, or you'd like a Bluecrest chaperone, please call us on 0800 652 2183 or email enquiries@bluecresthealth.com so that we can arrange this.

You can find a list of all tests available and further information about them on the link below.

Your results will be available 24/7 through ‘My Wellness’, our online dashboard and app. You will receive an email notification as soon as your results are available. Processing times vary by test, with some results accessible on the dashboard in as little as three days. The online dashboard also provides easy access to a downloadable PDF, making it simple to share your results with your GP.

Additionally, if you prefer a physical copy of your report, you can purchase a postal report a t checkout. There is a small free for this service of £10, which covers printing and postage costs. If you choose to purchase a hardcopy results report, you will receive this in the post within 21 days (28 days in Ireland) of your appointment.

Please be assured, we'll call you straight away if anything significantly outside standard ranges is identified while your results are being processed. For further assistance, feel free to contact our support team on 0808 168 7867, who will be happy to help you.

Our app ‘My Wellness’ offers a variety of self-serve features to help you conveniently manage your account. You can update some of your personal information (such as your First Name, Last Name, Mobile Number and Address) directly through the app by logging in, navigating to the "Profile" section and clicking on ‘Account Settings’. If you need to reset your password, you can do so easily by navigating to the login screen, selecting ‘Forgotten your Password?’ and following the prompts.

While you can view your appointment results through the app, please note that rescheduling appointments is not available as a self-serve feature. To make any other amendments to your profile or booking, you will need to contact our support team on 0808 168 7867, who will be happy to help you.